Shipping Policy
Shipping Policy – Nordstumy
Thank you for shopping with Nordstumy. We are committed to delivering your custom footwear and accessories in a timely and safe manner. Please read our shipping policy for more details on how we process and deliver your orders.
1. Order Processing Time
Once you place an order, our team will begin processing it. Please note that we require 1-3 business days to prepare your products for shipment. During peak seasons or promotional events, processing times may be slightly longer. We will notify you if there is any delay in processing your order.
2. Shipping Destinations
Currently, we ship to select regions, including North America. Unfortunately, we do not offer international shipping outside of these regions at this time. Shipping destinations may be updated in the future, and we recommend checking back periodically for the latest information.
3. Shipping Methods & Delivery Time
We offer reliable shipping methods that ensure your order reaches you safely. The estimated delivery time for orders is 10-15 business days after your order has been dispatched. Delivery times may vary depending on your location and any unforeseen delays caused by the shipping carrier.
4. Shipping Charges
Shipping costs are calculated at checkout based on the weight of your order and your shipping location. You will be able to see the shipping fee before finalizing your purchase. Please ensure that the shipping address is correct, as we are not responsible for delays caused by incorrect information.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your package’s journey. You can use this number on the shipping carrier’s website to track your order. If you have any questions about your tracking information, feel free to contact our customer support team.
6. Delivery Issues
If your order does not arrive within the estimated delivery window or if there are any issues with your shipment, please contact us at [email protected]. We will investigate the issue and provide you with updates. Please note that once an order is in transit with the carrier, we have limited control over the delivery process.
7. Customs and Import Duties
If you are located outside of the United States or Canada, please be aware that customs fees, taxes, or import duties may apply when your order arrives. These fees are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for any additional charges before placing an order.
8. Lost or Damaged Packages
In the unlikely event that your order is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you either receive a replacement or a refund. You may be asked to provide evidence of the damage or loss for investigation purposes.
9. Shipping Policy Updates
We may update our shipping policy from time to time. Any changes will be posted on this page with an updated date. Please review this policy periodically to stay informed of any changes that may affect your orders.
10. Contact Us
If you have any questions or concerns regarding shipping, feel free to contact us at:
Email: [email protected]
Thank you for choosing Nordstumy. We are excited to deliver your unique custom shoes and accessories, and we are here to ensure that your shopping experience is smooth and enjoyable!