Refund policy
Refund Policy – Nordstumy
Thank you for shopping with Nordstumy. We strive to provide high-quality custom shoes and accessories, and your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy to understand your options.
1. Return Eligibility
We accept returns on products that are unused, undamaged, and in their original condition within 30 days of receiving your order. To qualify for a return, the product must be in its original packaging and free of any signs of wear or damage. Please note that custom-made products or personalized items are not eligible for return unless they arrive damaged or defective.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with instructions on how to proceed with the return. Please do not send the product back before receiving instructions, as this may delay the processing of your return.
3. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure the return reaches us safely. Refunds will not be issued for returned items that are lost in transit.
4. Refund Process
Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider’s processing times.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us at [email protected] and let us know your preferred exchange option. If the item is available, we will assist you with the exchange process. If the item is out of stock, we will offer you a refund instead.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damaged or defective item. We will review your case and either issue a full refund or send a replacement product, depending on your preference and item availability.
7. Final Sale Items
Some items may be marked as “Final Sale” and are not eligible for return or refund. These items will be clearly indicated on the product page. Please double-check the product description before completing your purchase to ensure that you are aware of any final sale restrictions.
8. Refund Policy Changes
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated date. By continuing to use our services, you agree to the updated terms. Please review this policy periodically for any changes that may affect your return or refund process.
9. Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to contact our customer service team at:
Email: [email protected]
We appreciate your business and strive to ensure you have a positive experience shopping with Nordstumy. If you are unhappy with your purchase, please reach out to us—we are here to help!